Some of our games cannot be redeemed directly through Origin, but you can still add them to your EA Account in other ways.

Redeem codes for The Sims 3 on The Sims 3 website to play your games and get any additional bonus content.

Redeem your EA Cash Cards on Origin or on Pogo via the Cash Card site.

Subscriptions and virtual currency codes, like for SimPoints, can be redeemed at the URL in your code instructions.

For PC

  1. Download Origin here. Log in with the EA Account where you want to add the game.

  2. Click the Origin menu.

  3. Select Redeem Product Code...


For Mac

  1. Download Origin here. Log in with the EA Account where you want to add the game.

  2. Go to your computer's top menu to select Games and Redeem Product Code...




How does game preloading work?

Pre-loading means you can download your game before its release date. Unlock, unpack, and install the game early so you can play as soon as possible.

Download your purchased games at any time, on any computer, using the Origin client.

Use these steps to download and install your games through Games for Windows Live (GFWL), Steam, and InstallShield.

I redeemed a Product Code, but nothing new appeared in My Game Library. What happened?

Not all codes are full game codes and might only be redeemable for in-game content, so they won’t create a new icon in your Game Library. You can access the content from these codes when you play the game that they’re for.

Check to see if you bought the full game or other content, like downloadable content (DLC) or a subscription, for the game instead.

Origin won't let me download my game onto another computer. What can I do?

Reach out to EA and an advisor can help you troubleshoot.

My game won’t download, install, or launch. What should I do?

Check out our steps to see if you can get your game up and running.

Redeem your Product Code on origin.com


  1. Log in to the Origin store website using the EA Account where you want to add the game.

  2. Select Game Library.

  3. Click Add a Game in the top right corner. This will drop down an option to click Redeem Product Code…


Once you’re at the page to enter your code, type in your game’s Product Code. Click Next and the game should show up in your Game Library.